Order Status / Package Tracking

Paul Mini Parachute provides up-to-date order status information and package tracking number through our online order status page. You can easily access this page via the link provided in your order confirmation email or through the My Account section of our website.

As soon as your order is shipped, your tracking number will be visible in the shipping notification e-mail sent to your registered email address.

To track your order, you will need a tracking number - where and how to find my tracking number?

Using your tracking number, you can track your package using 17 Track Website or use your country shipping company website.

If you need further assistance, click HERE to contact us.

This can happen during periods when high amounts of traffic occur (such as holidays) but also on the contrary when the delivery company waits for the airliner to be fully loaded before flying to the destination. Your package may also be delayed when there are extreme weather conditions or some part of the delivery chain is holding a strike.

If your tracking information shows that the package has entered your country, but doesn't provide any additional information after that, your package could just be delayed at customs. This is a common occurrence during the holiday season when there is an increase in sent packages.

For customs clearance, additional shipping fees may be applicable. As mentioned in our Shipping Policy, customs fees are always the responsibility of the customer and will be charged to the customer. Indeed we cannot predict whether they will be billed and their amount.

If customs charges have to be paid, your parcel will be held in your local delivery depot awaiting payment of customs charges. The addressee will be sent a letter outlining the amount of the charges and how to pay.

Most of the time, the payment of customs charges can be made with a credit card. If you pay online, the delivery is usually made the next working day after payment is proceed. Also be aware that there is a 7 days deadline (it may vary between the delivery service) to pay the custom charges otherwise the package will be returned to us.

Some smaller or rural post offices don't have a tracking system available or don't input the data on the packages they handle or receive. if you think this might apply to your package, please wait between 3 - 5 days before checking again.

If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 10 days, it is possible that your package is lost.

Please contact us with the details of your order at paulminiparachute-sale@yahoo.com, and we will open an official inquiry with the delivery courier or provide a replacement for your lost package if it cannot be retrieved.