If you order an RC skydiver and you also order small spare parts, 90% of the time we will pack the spare parts inside the RC model's box. Before contacting customer service to report a missing item, please check all areas inside the box thoroughly. Check inside brown paper packing material as fragile spare parts are often wrapped.
Some products require you to tick certain options (e.g. battery, servos, receiver) in order to include them. Please double-check on your order invoice to verify the options you purchased.
If you have thoroughly checked your shipping boxes, packing material and order invoice and still cannot find your item, please contact us using the form below, and we will be glad to help you locate your item(s) or ship you the missing part(s) if necessary.
